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Reviews about Best Buy

• ★ ☆ ☆ ☆ ☆

  May 08, 2020, by Ben Thomas
  Placed an order yesterday, and pick up was supposed to be within in hour. Waited 2 hours and never received an email. Went to the store to find out it was in credit verification. When was I supposed to be notified? I had to call from the store to clear up the verification, and was told it should be about an hour. I waited in the parking lot for an hour and a half, and no email. Went back in to find out it was still being held up, but customer service called to get it cleared up. But by that time they sold one of the items that I ordered. They transfered the order to another store which was 40 minutes from my house. I drove there thinking it was going to be ready to pick up, but it had another credit verification on it. I sat at that store for another 2 hours trying to get the items that were already paid for. I got an email at 7:21pm central to call the verification group asap. So when I called them, the message said they closed at 6pm central. So I left the store empty handed. The next morning, I called the verification group, and stayed on the line for 2 hours while I was constantly being put on hold. Then a charge popped up for an amount that didn't equal anything I purchased, and they couldn't explain why. Aside from the mysterious charge, the woman said that the order was verified, and that it should take about 10 minutes. It was a 40 minute drive, so I went ahead. She told me that if the order wasn't ready, have the manager call the bridge. The order wasn't ready, so they called the bridge. I was told that the order had a glitch, and was frozen, and that I needed to cancel the order and place it again. There's way more to this story like unprofessionalism, but this is the jist.
• ★ ★ ★ ★ ☆

  April 17, 2020, by Dale Singleton
  Best Buy is the fort standing between two great forces. As a so called "big box" store, it's demise has been written about. With our support, we can't let that happen. Why? If the two great forces win, they'll control the pricings. By shopping at Best Buy, you really do get lower pricing, price matching on all their good quality merchandise. And the where else are you able to get any questions on what you have or had bought answered? Anytime and even over the phone! (The two great on-line forces don't even try to do that!) Why 4 out of 5? Selections could be wider. But the quality of that selections means it won't break after a month.